Dr. Harvey Levy & Associates, PC

Quality dental care in Frederick, Maryland since 1980

Voice/TDD: 301-663-8300 ~ appointments@drhlevyassoc.com

Helpful staff

Frequently Asked Questions


Q: Are you accepting new patients?
A: We never say "no" to nice people. We try to see patients within a week of their contacting us. If you tell us that the problem is urgent, we will make every effort to see you that same day. Our office is open to patients Monday through Saturday, 56 hours each week (office hours).
Note: At this time we can only accept new Medical Assistance patients who are considered "special-needs."


Q: Do you accept my dental insurance?
A: We participate in many dental insurance plans, but not all of them. If our name is not on your plan's list of providers, contact your insurance carrier to determine their specific rules about your seeing a dentist outside your plan. Though you are ultimately responsible for payment of services rendered, we will assist you in filling out insurance forms for reimbursement.


Q: What if I don't have dental insurance
A: Your financial situation -- rich or poor, with insurance or not -- does not determine your clinical diagnosis. Nor your treatment plan. Your finances and insurance plan may affect what treatment option you select, and how it is paid for. Money issues will never affect the quality or comprehensiveness of the care  we offer you.

That being said, check out our Dental Health Club (brochure, PDF) that offers significant discounts to those who do not have dental insurance.


Q: How can I apply for CareCredit?
A: You may qualify for CareCredit, a personal line of credit for healthcare treatments and procedures for your entire family, including your pets. It is a credit card, and it has two advantages. It can only be used for healthcare services, and you may be able to not pay interest. More information at the CareCredit site. You may apply directly from this link, and our practice's information will be entered automatically.


Q: Can I communicate with you electronically?
A: When you give us your email address and/or cell phone number, you'll be able to request an appointment, be reminded of your appointment, confirm your appointment, and provide feedback about your experience via email and/or text. Our electronic communications are powered by Demandforce, which ensures that you'll receive no spam, that you'll be able to opt-out at any time, and that the reviews about us were written by legitimate patients.

You may also email us at any time at appointments@drhlevyassoc.com. To better serve the deaf community, we try to monitor emails for emergencies whenever the practice is closed. Please write "dental emergency" on the subject line to call our attention, and make sure to include patient name, DOB, your name, and a phone number to text if you have that capability.


Q: Do you offer a Senior Citizen discount?
A: Seniors over 65 receive a 5% courtesy discount. Just ask for it when you check out.


Q: How should I best prepare my child for his/her first dental visit?
A: A child's first experience at the dental office should be fun and pleasurable. We urge the family NOT to frighten the child with trigger words such as needle, hurt, pain, or drill.


Q: What will my child's first visit be like?
A: Your child may sit either on your lap, or on the chair. You are welcome to remain in the treatment room if you wish.

We generally show the child everything we do, before we do it. That reduces the fear of the unknown that many children have. We will count their teeth, play with their teeth, perhaps take some photographs or radiographs, and (depending on need) may clean their teeth. At the end of the first visit the child leaves the office with some toy prizes, and a positive experience.

If we find that more treatment is necessary, we prefer to schedule it for a second visit, at the office or the hospital operating room. At the office your child can be relaxed with special sedation medicine and laughing gas. At the hospital, your child can have work done while he or she sleeps. (This preference is not written in stone; we will always discuss the options with the parent or guardian.)


Q: What can you do to ease my anxiety?
A: You can watch cable TV, videos or listen to music during treatment. If you are very apprehensive, we can prescribe sedation medicine prior to treatment, and use nitrous oxide (laughing gas) during treatment.


Q: Can you put me to sleep while you perform my dental work?
A: If you prefer to be completely asleep, Dr. Levy, Dr. Somerville and Dr. Patel can treat you at Frederick Memorial Hospital on a same-day-in-and-out basis. When you wake up the dental work is done, and you have absolutely no recollection of the procedures. Anesthesia is performed by a physician anesthesiologist using intravenous (IV) sedation or general anesthesia.


Q: Do you perform cosmetic dentistry?
A: Yes. We make white plastic or porcelain fillings, porcelain crowns, and tooth- colored veneers. We also bleach teeth.


Q: What bleaching techniques do you use, and what are the fees?
A: We offer several bleaching methods. We offer "white strips" that you place onto your teeth, and peel off a few hours later. The strips are currently $62 per full mouth set. We also offer custom bleach trays with a special home-bleaching gel that you wear while either asleep or awake. The take-home customized trays and gel are currently $220/arch or $400/full mouth. Laser bleaching is also available -- call our office for pricing (specials are offered every so often).


Q: What if a patient has special needs?
A: We designate Tuesdays from 8 AM to 1 PM exclusively for patients with special needs. They can sit in one of our nine comfortable treatment room chairs, in their own wheelchair, or recline on their gurney. All patients -- developmentally or intellectual disabled, suffering from autism, Alzheimer's, or just very young and fearful -- are treated respectfully and thoroughly by a highly trained and experienced staff. If need be, work can be performed via office sedation or under hospital general anesthesia.


Q: What is your cancellation policy?
A: Please call and let us know 24 hours in advance, to allow another patient to occupy the treatment room reserved for you. In the event of an emergency, please call us as soon as you realize that you cannot keep the appointment. If you're calling after business hours, leave a message clearly stating your name and your appointment date and time.

If you fail to show up without notifying us, an overhead fee of $60/hour of your reserved time will be assessed to your account. This is to help defray the cost of the staff and overhead reserved for you. If you repeatedly do not show, we will request that your records be transferred to another practice.


Q: What payment methods do you accept?
A: We accept all major credit cards, cash, CareCredit, personal checks, and PayPal (send payment to paypal@drhlevyassoc.com). If you are a patient you may use a credit card online through our SolutionReach Patient Portal. (opens in separate page). If you have trouble creating a Patient Portal account please ask our helpful Front Desk coordinators for help.

Q: Are you on Facebook?
A: We are finally on Facebook! Please friend us! (opens in new tab)


Q: I'm really pleased! May I write an online review of my experience?
A: Absolutely! Click on the "write a review" button on Yelp or Google (links open in a new tab). After your visit you will receive an email with a link to submit a review to SolutionReach, which is able to verify that reviews come from actual patients.


Q: Are you hiring now?
A: Yes, June 2016 we're seeking a front desk manager (job description, PDF). For other positions, please send us your resume and we'll keep it on file. Dr. Harvey Levy & Associates is an affirmative action, equal opportunity employer, sensitive to biases based on race, age, class, religious/non-religious beliefs, physical differences and sexual orientation.


If your question is not addressed on this list, please call us at
(301) 663-8300 and we'll be happy to answer it.